1. Business Information

Business Name: Dream Dadu
Address: 14205 SE 36th St, Suite 100, Bellevue, WA 98006
Contact Email: our contact page
Service Area: Washington State only

2. Information We Collect

We may collect the following categories of personal information:

• Full name
• Email address
• Phone number
• Physical address and/or job site address
• Project details, notes, and service-related information
• Call recordings, SMS messages, voicemails, and email correspondence

Payment Information:
Payments are processed through QuickBooks Online. Dream Dadu does not store full credit card or banking information on its own servers.

3. How We Collect Information

We collect personal information through:

• Website contact forms
• Appointment scheduling tools (Calendly)
• Phone calls and SMS messages via our business number (Nextiva)
• Email communications
• Customer relationship management systems (Zoho CRM Plus)

By submitting a form, scheduling an appointment, calling, or texting us, you acknowledge that your information will be collected and used in accordance with this Privacy Policy.

4. Why We Collect Information

We collect and use personal information for the following purposes:

• Responding to inquiries and service requests
• Communicating with customers and prospective clients
• Scheduling appointments and consultations
• Providing estimates and construction-related services
• Processing payments and maintaining business records
• Sending follow-up communications and marketing messages (you may opt out at any time)
• Improving our services, operations, and website functionality

Legal Basis for Processing (where applicable):
We process personal data based on one or more of the following legal grounds: your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

5. Phone Calls & SMS Communications

By providing your mobile number, or by calling or texting our business number, you consent to receive SMS and phone communications from Dream DADU related to your inquiries or services. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP. Consent is not a condition of purchase.

No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Your information is used solely for communications from Dream DADU.

• Calls may be recorded for quality assurance and service purposes, where permitted by law.
• SMS messages may be stored and logged for customer service and record-keeping.
• Communications may be entered into our CRM system.

6. Sharing of Information

Dream Dadu does not sell, rent, or share personal information for cross-context behavioral advertising.

We may share personal information with trusted third-party service providers solely to support business operations, including:

• Zoho CRM Plus – customer relationship management and data storage
• Google Analytics – website traffic and usage analytics
• Calendly – appointment scheduling
• Nextiva – business phone and SMS communications
• QuickBooks Online – invoicing and payment processing

These service providers are authorized to use personal information only as necessary to perform services on our behalf and are required to maintain appropriate safeguards.

7. Cookies & Analytics

Our website uses cookies and similar technologies to enhance functionality and analyze site traffic.

• Google Analytics may collect anonymized information such as IP address, browser type, pages visited, and time spent on the site
• By using our website, you consent to the use of cookies unless you disable them through your browser settings
• You may manage or disable cookies through your browser preferences; however, some website features may not function properly

8. Data Storage & Security

Personal information is stored using secure, cloud-based platforms, including our CRM and third-party service providers.

We implement reasonable administrative, technical, and physical safeguards to protect personal data, including:

• Password-protected systems
• Restricted access to authorized personnel
• Secure third-party infrastructure

Some service providers may process data on servers located outside the United States. In such cases, appropriate safeguards are used to protect personal information in accordance with applicable data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain business, tax, and financial records
• Comply with legal or regulatory obligations

You may request deletion of your personal information, subject to legal retention requirements.

10. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing or promotional communications at any time

To exercise these rights, contact us at our contact page.

We may require verification of your identity before fulfilling certain requests. We will respond to verifiable requests within 45 days, as required by applicable law.

We will not discriminate against you for exercising your privacy rights, including by denying services, charging different prices, or providing a different level of service.

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), even though Dream Dadu operates solely within Washington State.

11. Children’s Privacy

Dream Dadu does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that such information has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Email: our contact page

Mailing Address:
Dream Dadu
14205 SE 36th St, Suite 100
Bellevue, WA 98006